Refund policy

This document explains how to cancel a subscription to the Praxis service and when a refund is possible. It is an integral part of the Public offer agreement.

1. How to cancel the subscription

1.1. You can cancel the subscription yourself at any time: log in, open the profile menu and press «Cancel subscription». There is no need to call or write to us.

1.2. After cancellation automatic charges stop, and cabinet access remains until the end of the period already paid. After that access is suspended and your data is kept — you can subscribe again at any time.

1.3. If the button is unavailable or an error occurs, write to support@praxis.com.ua and we will cancel the subscription manually.

2. Refund conditions

2.1. Before paying, every User gets a free trial with access to every feature, so as a general rule a paid period is not refunded: the service is digital and provided immediately after payment.

2.2. However, we do refund in these cases:

• The Service did not work through our fault. If a technical problem on our side kept you from using the paid functionality, we refund in full or in proportion to the downtime (at the User’s choice).
• An erroneous or duplicate charge. If you were charged twice or after cancelling, we refund the full erroneous amount.
• A renewal you did not use. If an automatic charge happened and you contacted us within 7 days without using the cabinet after the charge, we refund the full amount.

2.3. After a refund, access for that period is closed and automatic renewal of the subscription stops.

3. How to request a refund

3.1. Send an email to support@praxis.com.ua stating:

• the email your account is registered with;
• the date and amount of the charge;
• the reason for the request.

3.2. We review the request within 3 business days and reply with our decision.

4. Timing and method

4.1. If approved, the money is returned to the same card that was charged — no other method is possible.

4.2. We initiate the refund within 3 business days of approval. Actual crediting depends on the issuing bank and usually takes 3 to 30 calendar days — beyond our control.

4.3. Payment system fees for the refund are paid by the Provider.

5. Contacts

Фізична особа-підприємець Олексюк Артем Олександрович
Email: support@praxis.com.ua
Phone: +38 095 316 76 36